Please note that our products can only be shipped to the United States, Puerto Rico and the Virgin Islands.
Please allow 1-2 weeks for your order to be processed. After your order has been processed, we will ship according to weather and the availability of the plant material. We continue to ship through the summer and fall as long as the items are still available. If the items you have ordered are no longer available for 2010, we will send a postcard letting you know that your order will not be shipped until Spring 2011.
Keep in mind that many of our plants and trees are shipped in a dormant condition. Soak overnight before planting. In general, these items can be planted anytime your ground is not frozen. An early snow or frost will not harm a nursery stock item that is already dormant. On the other hand, these items can also be planted during warm weather--simply be sure to water well. Potted perennials can be planted outside anytime after your last frost until your ground has frozen solid for the winter.
Our One Year Guarantee
If any item you purchased from us does not live, for a one time FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written request within 1 year of receipt. If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned. For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.
SUBSTITUTION POLICY
Orders are filled exactly as received. We go to great lengths to make sure we have the plants you want, when you want them and at a price you want to pay. Occasionally, however, we may sell out of some plants. Or poor weather conditions may limit our supply. On those occasions, we will substitue an item of equal or greater value. And of course, substitute items are always fuuly covered by our quarantee.